AI-Driven Helpdesk for Seamless Customer Support
AI Ticketing system tailored based on personalized queries & support journeys, resolve issues faster, and adapt organization workflows across every team, channel, and use cases.
Intent-Based Query Intention
Multi-Channel Support
Smart Escalation Workflows
Custom Workflow Builder
Helpdesk Capabilities to Resolve, Retain, & Scale
An AI-Driven Unified System to organize support, boost efficiency, and deliver quick solutions while improving engagement.
Smart Ticket Assignment
Automated query routing to the qualified and appropriate team.
AI-Powered Response Suggestions
Quick interactions with real-time answer prompts and solution drafts.
Omni-Channel Query Management
Centralizes tickets from email, chat, social, and more via one dashboard.
Conversation Auto-Summarization
Converts long threads into quick, actionable summaries for the support teams.
Rule-Based Auto-Escalation
Detects unresolved or priority tickets to escalate them proactively.
What AI Helpdesk Looks Like in Action?
Reshaping how businesses handle support — from reducing resolution times to increasing customer satisfaction. As global adoption rises, early adopters are already seeing measurable impact.
Personalized Support
72% of customers expect personalized support across all Channels
Abandon Repetitive Tasks
40% of support teams’ time is spent on repetitive tasks
High Adaption Rate
80% of support leaders plan to adopt AI in 2024
Improved CSAT Score
CSAT scores improve by up to 30%
Smart Support in Action: Use Cases That Matter
Useful for teams across diversified industries to automate tasks, manage workflows, and accelerate solutions in real-time while promoting scalability.
Support Teams Handling High Volume
AI automatically routes tickets to the correct agents, cuts backlog, and speeds first response during peak at 3X faster.
Ops Teams Resolving Logistics Faster
Internal order or dispatch-related queries are categorized, escalated, and resolved within hours — not days.
IT Handling Internal Tech Requests
Regardless of resets or device breakdowns, internal IT receives well structured, pre-classified tickets with suggested solutions from AI.
Institutes Handling Admission Queries
AI filters repetitive queries and sends the critical ones to staff - making support manageable for the staff during busy periods.
Healthcare Teams Managing Patient Tickets
Appointment delays, room changes, billing issues are auto-tagged, prioritized, and forwarded to appropriate departments instantaneously.
CX Managers Tracking SLA & KPIs
The live dashboards allows management to see SLA progression, agent workload, and escalation patterns allow to fix service gap in real time.
HR Teams Managing Employee Requests
AI routes sensitive HR request into team leads, while maintaining context, but confidentiality to manage employee tickets.
E-com Teams Handling RTO Complaints
Delivery, refund, and/or replacement tickets are auto-classified and resolved quicker with prefilled resolution templates.
How Vaarta Helpdesk Resolves Real-World Grievances?
No more lost complaints, inbox clutter, or confused ownership. Vaarta’s AI Helpdesk transforms support chaos into a structured, automated, and resolution-driven experience — across every channel and department.
Capture Grievances
Gather complaints and queries from WhatsApp, Social Media, Emails, and Web Forms at one centralized place. System will track query to solution journey from the beginning.
Channels:
Emails, WhatsApp, Chatbot, Social Media
STEP 1
Classify Automatically
AI identifies the intent and context behind messages& queries; billing, logistics, services, or more. Every ticker is prepared for the precise routing.
AI Intent Detection:
Billing, Manufacturing, Logistics, General
STEP 2
Assign to Teams
System routes tickets to the right departments based on its type and priority. Routing logic adapts workload, skill, and business rules.
Routing Targets:
Accounts, QC, Customer Support, Dispatch, and IT
STEP 3
Track & Escalate
Every ticket is monitored for timely response. If unresolved within defined limits, it auto-escalates to senior staff or heads of department.
Escalation Rules:
SLA Timers, Priority Tags, Customer Type
STEP 4
Update Customers
Customers receive real-time updates about ticket status — reducing inbound follow-ups. This keeps your support team focused and customers informed.
Channels:
Email / WhatsApp / SMS / Portal
STEP 5
Close the Loop
Once resolved, the system sends a final update and collects customer feedback. This helps teams improve, track satisfaction, and build brand trust.
Outcome:
Resolution Summary + Feedback Collection
STEP 6
Frequently Asked Questions
What is Vaarta AI Conversational Chatbot?
AI Conversational Chatbot is an intelligent and multilingual assistant (be it texting or video assistance) that consistently engage with the users and answer to every query across website, WhatsApp, or other social media platforms. It responds in human-like conversations ready to interact & resolve 24*7.
Can I deploy chatbot on WhatsApp or other platforms?
Yes. Vaarta.ai’s chatbot integrates seamlessly with WhatsApp, websites, and major social media platforms, ensuring a unified communication experience across channels.
Does it work for lead generation and qualification?
Yes. The chatbot collects visitor information, asks intelligent questions, and qualifies leads based on set criteria—saving your sales team valuable time and effort.
Is the chatbot customizable for my industry?
Yes. Whether you’re in retail, education, healthcare, finance, or SaaS, the chatbot can be trained with domain-specific workflows and tone, making it industry-ready out of the box.
Can I integrate the chatbot with my CRM or Helpdesk?
Yes. Vaarta.ai’s chatbot integrates directly with your CRM and support tools, enabling data syncing, lead tracking, and smoother handoffs between teams.
How Does Conversational AI Chatbot Improves Customer Experience?
The chatbot's core 2 components are AI and NLP; which understand the intent, adapt context-aware conversation, and help customers/users with instant answers to their issues. Also, it provides recommendations and assistance without long waiting period while improving customer experiences.
Is the chatbot multilingual?
Absolutely! The AI supports multiple languages, enabling you to connect with customers from diverse regions in their preferred language, automatically.
Can the chatbot escalate issues to a human agent?
Of course. When the bot identifies a complex query, it can instantly route the conversation to a live agent or create a support ticket via our AI Helpdesk integration.
Will the chatbot learn and improve over time?
Yes. Powered by machine learning and NLP, the chatbot continuously improves by learning from interactions, feedback, and updated training data.
How secure is the data handled by the AI chatbot?
Vaarta AI Conversational Chatbot uses end-to-end encryption and follows best practices for data privacy and security. All customer interactions are protected and stored in compliance with industry standards like GDPR.
Make Every Support Query Resolve Automatically Deliver Seamless Experience.
No more spreadsheets, lost complaints, or late follow-ups. With Vaarta.ai’s AI Helpdesk, your team gets organized, your customers get answers, and you stay in control.
